You may be implementing best practices for your social media strategy, but unless you avoid these 15 mistakes, chances are your social media platforms may not gain enough traction. Read this post to know what not to do on your social media.
1. Not Proofreading
Proofreading your posts before launching them online on any social media platform is a prudent thing to do. An account that has posts with many errors reeks of unprofessionalism. The last thing you would want is being mocked by your audience.
You should be careful because here you’re crafting the public image of your company.
Always check your facts and see if it has any reference to a sensitive issue. For example, American Apparel posted a fireworks photo that was actually the 1986 explosion of the Challenger space shuttle. The only thing they could do was to apologize and confess ignorance.
2. Not Advertising
Social media platforms have evolved, and you can modify your buyer’s persona to target your content towards specific people. Spending money on advertising can help you get your expected results. Start your test with small budgets to see if it works. If it does, then don’t hesitate from scaling up.
You need to spend some time going through the profiles of your target audience and scrape out every detail you can. Then make Venn diagrams and see what’s common. This will help you structure an effective buyer’s persona.
3. Ignoring Your Reviews
Whenever a negative comment pops up, don’t come up with a lame excuse while addressing it on social media. People generally understand when you’re trying to fudge an issue.
Reviews are one of the best tools to see where you’re headed. Never ignore the responses you get. A negative comment is an opportunity to improve. If possible, contact your reviewers and ask them how you can improve. Once you make the changes, take their feedback. This is a very effective way to polish your image and do away with the bugs or problems. Customers’ expectations are constantly changing, but you should still do your best to meet their needs.
4. Boring Visual content
Brainrules.net says that a person who hears a piece of information will remember 10% of it three days later, while someone who sees that same information in a picture will recall 65% of it.
Visuals are a must for social media marketing campaigns. Make sure people remember your creatives. Image editing tools like Canva and Piktochart are very useful in helping you create your visual content.
5. Not Being Wary Of Hacks
You should be very careful with the security of your social media handles. Unethical access to your social profiles can lead to unwanted updates, unfollow flux and other offense. Online transactions are another soft point. A breach in security can damage your brand reputation.
Make use of all the security features that come with each platform and also implement the best practices for your password.
For instance, on February 19th, 2013, Burger King’s Twitter account was hacked. It was remodeled to look like McDonald’s Twitter account, and offensive and indiscernible tweets were sent out. It lasted for about three hours until Twitter suspended the account.
6. Abandoning Social Media Tools
Try to keep everything related to your business in one place. This will help you in managing relationships smoothly, effortless customer interactions and in reaching the right news and people at the right time.
You can make use of Social Media Management tools like ContentStudio and Nimble. These tools not only help you interact with your audience but also helps in performance analytics of your social media marketing campaigns.
7. Neglecting Call to Action
Content is everywhere. More than 2 million articles are published per day. You need to have a solid plan and campaign to get noticed. Active posting is not the only solution. You need to spend 20% of your time building the content and the rest 80% on distributing and promoting it.
It’s better to include some kind of a call-to-action while posting on social media. This call-to-action can be a button that helps you share the post on other platforms, or it acts as a trigger to post a comment. This again increases engagement which works in your favor.
8. Not Creating Videos on Facebook
Facebook videos help you stand out. It acts as an attention grabber. Since people can’t really skim videos like text, most will watch the entire thing if it’s interesting. In general, video is an entertaining and informative type of content that people love.
This has been a video revolution year for marketers. According to Wyzowl statistics, 63% of businesses have started using video content marketing. Out of those 82% of businesses feel video marketing is an important part of their strategy. Video is progressing and will reach new heights sooner than we think. Video marketing gives you a good return on interest.
9. Not Targeting a Specific Audience
Setting a preferred audience makes your content more relevant. While organizing local events, make sure you use Facebook’s preferred audience feature wisely so that your global audience is not distracted by the posts that are irrelevant to them.
Facebook’s algorithm assigns a personalized relevancy score to every post you can see and shows you the post that is most relevant to you first. By limiting your posts only to the relevant audience, Facebook might more likely show your posts than less relevant posts from other brands, to the audience. This is especially useful for local businesses that have a local target audience.
10. You don’t try A/B Testing
If something is working smoothly and giving you enough returns, it doesn’t mean it can’t be made better. You should try different things and see what works best for your brand.
Try and experiment with the frequency of your posts and the time you post at. Look out for the highest reach and engagement. You can also try different cover pictures to see what generates the most response. Tweak your way through to generate more traffic to your posts/blogs.
11. You Speak Like a Robot
You need to communicate in your audience’s language on social media. Find a tone of voice and stick to it. Make sure you don’t toggle between multiple profiles. Decide on how you want your brand to be perceived and what kind of a relationship you want to have with your audience. Once decided, don’t deter. Outline a proper profile of your brand and develop your own style of communication.
Don’t try to be highly professional while communicating. Your brand has a profile on social media to lessen the gap between your consumer and your brand. Hence, your tone should be informal. Consumers out there are already fed up with automated messages. So be warm.
12. Posting Content With No Value
You shouldn’t post for the sake of posting. If your content is not good enough, it won’t get attention. You may even lose out on your audience if you post mundane content. “Throwbacks” are a good way to remind people of your previous posts and can save you from losing out on your audience too.
13. Doing the Same Thing
Make sure you post varied content. Doing the same thing over and over again can be a turn off for your audience. If you run out of original photos, videos or blogs, you can share any good content available online. Talk about current affairs, do a live or initiate a giveaway if you think you don’t have enough content.
14. Not Engaging
Social Media Platforms should primarily be used for socializing with your customers, prospects and spreading your brand voice on the web. Don’t forget after posting something on your platform. Follow up. And don’t post too often.
Make it a habit to reply to comments and answer queries. If you don’t have the time to reply, at least like the comment or take a snapshot and put up a story thanking your followers. Micro influencers do this very often. It’s better to set aside time to respond, connect and engage with people. If your goal is to post updates, then you are never going to achieve the set goals from your social media efforts.
Using Reply (a social monitoring and engagement tool), you can easily respond to all mentions and messages on your Twitter profile, Facebook Page, and Instagram profile from one place.
15. Promoting Yourself
People hate advertisements and they hate it even more if you keep on promoting yourself. Social media is all about communicating and being social. You will lose your audience if you spend too much time posting promotional content. Your business will sell if you keep a balance between the two. Start off with twice a week and change the frequency depending on the traffic that you get for your product. You need to test and see what works for you. But don’t over-do it.